Q: Should I repair or replace my windshield?
A: Stone damage occasionally leaves a small enough dent in your windshield that it may be repairable. However, in the event it cannot be repaired, a Jack's Glass installation specialist will follow strict standards and procedures so you can be confident your new windshield is safely installed.
Q: What is Jack's Glass capable of fixing?
A: While we are well known for quality in repairing and replacing windshields, we also replace back glass and side window glass. Heavy equipment is also something we specialize in. Whether you drive a semi, or operate a backhoe, we know your time is important. We can come to your construction site or machine shop and cut the glass right there so you can be back to work in no time.
Q: Does Jack's Glass use OEM certified glass when doing replacements?
A: Yes, our auto glass is supplied by two of the largest Original Equipment Manufacturers in the world. We also inspect each piece for clarity and quality prior to installation .
Q: What are my options to have my windshield repaired?
A: The simplest would be for you to call 859-342-JACK and schedule an appointment to drop your car off at one of our 4 convenient locations. We can also provide mobile service. We will come to you, but remember it needs to be dry and above 40 degrees for us to repair your windshield outside.
Q: How many locations do you have?
A: We have 3 convenient locations in Northern Kentucky -- Elsmere, Covington and Dry Ridge with easy to follow directions on our web site.
Q: How does my insurance company get billed for the auto glass services?
A: Jack's Glass can help facilitate the communication between you and your Insurance Co. You can let Jack's Glass handle your insurance paperwork for you, if you like. We're happy to do it. Once you schedule service with us, we will confirm your glass coverage and place the claim directly with your insurance company
Q: What if I don't have full glass coverage?
A: If you don't have full glass coverage, or if you have a deductible, you may need to pay a portion when you pick up your vehicle.
Q: How much experience do your installers have?
A: Jack's Glass has certified installation technicians with 40 years of auto glass experience among them. Even more important, Jack's installers are some of the best looking, nicest guys in the business. Don't beleive it...just ask them.
Q: Is there a warranty or guarantee on your services?
A: Our motto is "We'll take care of it!" and we will 100% guaranteed.